Shipping Policy

Shipping charges are computed at checkout and are based on the total weight of your order with a $8.95 charge for orders under $99.00.

For items with Free Shipping:

• Free shipping applies to Contiguous US orders only.
• An additional shipping charge will be applied to orders outside the Contiguous US.
• Additional shipping charges may be applied for residential, limited access locations, and lift gate needs when applicable.
• Orders over $99.00, except for products where additional shipping is stated in the product description, are free via the shipping service of HandiTreads choice.

We ship internationally. Call for a freight quote to your location: 877-328-7389 . International customers are responsible for paying applicable duties, brokerage fees, and taxes after the order is placed.

Items ordered online that are not within the Contiguous US have a different freight price than quoted online. We will contact you with the appropriate adjusted freight cost. If you have any questions regarding freight/tracking don’t hesitate to contact us: 877-328-7389

In-stock items usually ship within 24-48 hours. Lead time varies for custom-made orders. Contact us at 877-328-7389 with any questions regarding lead times.

Return Policy

We accept returns on NON-CUSTOM products that have been purchased over the last 30 days.

All returns require a Return Authorization. Returns shipped without authorization will be refused.

There is NO restocking fee on new, unopened items. If you have opened, installed or used the product, please contact us so that we can evaluate the condition of the product. The restocking fee on opened or used products may increase based on the condition of the returned product, or if it was returned outside our return period.

HandiTreads does not cover any of the return costs. Once the return is approved, we will send a pre-paid shipping label at our reduced shipping rate. HandiTreads is not responsible for any lost or damaged return packages.

NOTE: For health reasons, only unused, factory-sealed bathing or bathroom products can be returned (opened packages and/or used products will be refused.).

Call 877-328-7389 to request a Return Authorization number.