Shipping and Return Policies

Shipping Policy

Shipping charges are computed at checkout and are based on the total weight of your order with a $7.95 charge for orders under $99.00.
Additional shipping charges may be applied for residential, limited access locations, and lift gate needs when applicable

  • For items with Free Shipping:
    • Free shipping applies to Contiguous US orders only
    • An additional shipping charge will be applied to orders outside the Contiguous US
    • Additional shipping charges may be applied for residential, limited access locations, and lift gate needs when applicable
    • Orders over $99.00, except for products where additional shipping is stated in the product description, is free via the shipping service of Handi-Treads choice.
  • We ship internationally. Call for a freight quote to your location: (847) 680-7700. International customers are responsible for paying applicable duties, brokerage fees, and taxes after order is placed
  • Items ordered on-line that are not within the Contiguous US have a different freight price than quoted online. We will contact you with the appropriate adjusted freight cost
  • If you have any questions regarding freight/tracking don’t hesitate to contact us: (847) 680-7700
  • In stock items usually ship within 24-48 hours. Lead time varies for custom made orders. Contact us at (847) 680-7700 with any questions regarding lead times

Return Policy

  • We accept returns on NON-CUSTOM products that have been purchased over the last 30 days.
  • All returns require a Return Authorization: returns shipped without authorization will be refused.
  • A 20% restocking fee will be charged on all returns. The restocking fee may increase based on the condition of the returned product, or if it was returned outside our return period.
  • Handi-Ramp does not cover any of the return costs. Handi-Ramp is not responsible for any lost or damaged return packages.

    NOTE: For health reasons, only unused, factory sealed bathing or bathroom products can be returned (opened packages and/or used products will be refused.).

Call (847) 680-7700 to request a Return Authorization number.